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You want to focus on your business - attracting and serving customers, and lowering operating costs. The Cisco Small Business Support Service helps you focus on your business and reduce IT hassles. We recommend the service for businesses whose employees and customers depend on the network, and downtime is not an option. The Small Business Support Service helps increase network availability in three ways: First, you extend technical support coverage to three years, so you have peace of mind knowing help is there whenever you need it. Second, you expand phone support hours with Cisco engineers in the Cisco Small Business Support Center (SBSC) from 8x5 to 24x7, enabling IT maintenance to be done on evenings and weekends, when least disruptive to employees and customers. Third, if hardware must be replaced, Cisco will ship a replacement product to arrive the next business day (where local logistics and customs permit, otherwise same day ship), rather than waiting until we receive your returned product. Higher network availability increases employee productivity and provides better customer experiences. So you can seize opportunities in the Internet of Everything.